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How Shipment Tracking Works
Track your order using either your order number and the email address used at checkout, or the tracking number from your shipping confirmation email.
When Tracking Becomes Available
Orders placed before our daily shipping cutoff of 4 PM CT are typically processed and shipped the same business day. Orders placed after the cutoff, on weekends or on holidays ship the next business day. Once your order ships, you receive an email with your FedEx or UPS tracking number.
Carriers and Delivery Times
We ship within the United States through FedEx or UPS, including FedEx 2Day and FedEx Priority Overnight. Delivery timing can vary with weekends, holidays, weather and carrier operations, and FedEx and UPS typically do not deliver on weekends.
If Tracking Has Not Updated
If your tracking information has not updated for five consecutive days, please contact our support team. We will review the shipment and work with the carrier on a resolution.
Marked Delivered but Not Received
Check around your delivery area, mailbox, and with neighbors or building management. Carriers sometimes mark packages delivered slightly before the final drop-off, so allow up to 24 hours. If you still cannot locate it, contact us and we will help investigate. See our Shipping Policy for full details.